Politique de remboursement

We want you to shop with confidence. If something isn't right with your order, we're here to help.

30-Day Returns

We stand behind the quality of our products.
If your item arrives damaged, defective, or experiences a quality issue that prevents normal use, please contact us within 30 days of delivery. We will review your request and provide a suitable solution, including a replacement, repair, refund, or return when applicable.

Fast Order Processing

Orders are typically processed and shipped within 1 business day (Monday–Friday).

Once your order has shipped, you will receive a tracking email so you can follow your delivery progress.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery with your order number and clear photos or videos showing the issue.

After reviewing your request, we will provide the most appropriate solution, which may include a replacement, store credit, partial refund, full refund, or return.

Exchanges

If you would like to exchange an item, please contact our support team first.

We will review your request and help find the best solution based on your order.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

  • Products showing signs of use, wear, or misuse
  • Items damaged after delivery
  • Gift cards
  • Complimentary gifts
  • Clearance or final sale items
  • Returns sent without prior authorization

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Original shipping fees are non-refundable unless the return is caused by an error on our part.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days after receiving your purchase for any reason.

Items must be unused, in their original condition, and returned with proof of purchase.

Refunds

Once your return has been received and approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for your bank or card issuer to process the refund.

If you have any questions, please contact us at:

support@style-pie.com